Switch your device or replace your screen up to two times within any 12-month rolling period.

Restart 3.0 provides you the screen replacement service and return to you in as little as one day or switch your device in 6 hours.

Start a service request Update Device information

HKT PROtection Powered by AppleCare Services provides you greater peace of mind. You can switch, repair, or have the battery replaced whenever you want it.

Start a service request

Here's how it works:

You can submit your service request through our website or by calling us. We can arrange the delivery to any residential or office address in Hong Kong for ultimate convenience, and take your device in any condition, giving you total flexibility and peace of mind.

How we help you switch

Submit a service request flow

Two arrows around a device that shows how the switch process allows users to always have a device.

Login

Enter a few personal details including your name and ID to begin.

A finger selecting an option on a keyboard.

Service options

Select the service you are requesting

Punctuation marks above a device to describe a state of a device.

State of Device

Provide some basic details on the current condition of your device.

A pin point on a location that explains that we deliver the device where customers ask us to.

Delivery Summary

Pick a residential or office address and a driver will come to you.

An invoice with a dollar that shows how much customers need to pay.

Payment Details

Enter your credit card details or select bank transfer (if any).

Simply pick the best model to suit your lifestyle.

Close-up of an iPhone with three camera lenses and repair tools beside it.

Repair

Be worry-free. Broken? Cracked? Slowing down? Black spots? Battery issue? No problem. We will fix it for you.

Frequently asked questions

Both Restart 3.0, HKT PROtection powered by AppleCare Services and HKT PROtection powered by Samsung Care Services are service plans which provides no-questions asked Device Switch, Screen Replacement and Repair.
HKT PROtection powered by AppleCare Services/Samsung Care Services are the service plan enhanced with AppleCare service/Samsung Care services benefits and available exclusively for Apple/Samsung devices.
You are eligible to request a switch device or replace the screen whenever, wherever, and for whatever reasons. However, please note that your Service Request will only be accepted if the IMEI or serial number of the device you presented during Service Request matches with the IMEI or serial number of the device you registered as the “Registered Device”.
The number of Service Request you may raise is subjected to your purchased plan. Check your MyAccount section for details.
Customers who are enrolled to Restart 3.0:
2 Switch or Screen Replacement and 1 Device replacement per rolling 12 months.

Customers who are enrolled to HKT PROtection powered by AppleCare Services with Apple device:
2 Switches, Unlimited screen and device repairs per rolling 12 months

Customers who are enrolled to HKT PROtection powered by Samsung Care Services with Samsung device:
1 Switch per each rolling 12-month period, Screen Repair or Other Accidental and Liquid Damage 2 times per year, Unlimited Warranty and Battery Replacement Services.

For more information, please check terms and conditions.
You have to pay the service fee by credit card or bank transfer(if any).
Non-upgradable to other models, only equivalent models that is selected from our designated models which are in similar generation and price range.

Start a service request