Here's how it works:
You can submit your service request through our website or by calling us. We can arrange the delivery to any residential or office address in Hong Kong for ultimate convenience, and take your device in any condition, giving you total flexibility and peace of mind.
How we help you switch
Submit a service request flow
Login
Enter a few personal details including your name and ID to begin.
Service options
Select the service you are requesting
State of Device
Provide some basic details on the current condition of your device.
Delivery Summary
Pick a residential or office address and a driver will come to you.
Payment Details
Enter your credit card details or select bank transfer (if any).
Frequently asked questions
What are the differences between Restart 3.0 and HKT PROtection with AppleCare Services?
HKT PROtection with AppleCare Services is a service plan enhanced with AppleCare service benefits and available exclusively for iPhone devices.
Under what scenario can I raise a service request?
How many times can I raise a service request in 1 year?
What service request can I get?
2 Switch or Screen Replacement and 1 Device replacement per rolling 12 months.
Screen Replacement fee: 3% of Device RRP
Switch fee: 28% of Device RRP
Device Replacement fee: 70% of Device RRP
Customers who are enrolled to HKT PROtection with AppleCare Services with iPhone:
2 Switches, Unlimited screen and device repairs per rolling 12 months
Switch Fee: 28% of Device RRP
Screen Replacement or Back Glass Damage* : $228 per request
Other Accidental Damage* : $788 per request
AppleCare Service benefits: Unlimited Hardware Services, Battery service coverage(per Apple's terms and conditions), carry-in repairs service at Apple Stores and Apple Authorized Service providers and 24/7 priority access to Apple Support.
For more information, please check terms and conditions.
*Accidental Damage from Handling (ADH) Group Insurance Policy coverage provided by Bolttech Insurance(Hong Kong) Company to HKT as the policy holder, for the benefit of the customers, who will be automatically enrolled free of charges as insured members, to enjoy the unlimited incidents of accidental damage protection, each subject to a service fee of HK$228 for screen or back glass damage, or HK$788 for other accidental damage.
How do I pay the service fee? How is this calculated?
What is like-for-like / like-for-similar switch?
We’ll switch your device for a brand new version of the same brand and model. Select the same colour or try a different one.
Like-for-Similar
Feel like switching device brand or style? Choose from our designated models selection and receive a different brand or style of phone within the same generation and price range. Model and colour selection is subject to availability.
Can I upgrade the device that I wanted to switch?